There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Interactive Immersed in a digitally compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.

Accenture Operations is the place for someone looking for a challenging Projects Operations career and access to the kind of training, expertise, and development tools that only a large company can offer.

We are looking our next Customer Service Senior Analyst fluent in English to be part of a great project in the Pharmaceutical industry in Canada.

Our Customer Service team is responsible for Order Management, Order Tracking and Order to Cash.Responsibilities : Manage the processes and operations for Customer Service / Order Management team.

Ensure and oversee day-to-day operations for order intake and the coordination of order fulfillment.Ensure and oversee day-to-day operations for Customer Service case management.

Report and present performance against established metrics SLAs, KPI s, BOIs with required actions to drive results and commitments.

Be the key point of contact and escalation contact for both the client and Accenture leadership.Build a strong partnership relationship with the regional client team leads and the regional supply chain leads and affiliates.

Drive standardization and improvement of the process, improving internal controls and performance, and driving change management.

Managing team and build cooperative and efficient work environment.Qualifications : Job Requirements : Bachelor’s Degre.3+ years of Order to Cash experience, including experience in Customer Service and / or Order Management and fulfillment.

Experience in Supervisory or Mentoring role / or prior experience in Supervisory / leadership roles.Fluent in English B2, C1, C2 (required).

Good level of French, B1, B2.Experience using SAP and / or Sales Force, EDI systems.Knowledge of the Pharmaceutical / Medical industry and or supply chain.

Strong interpersonal and analytical skills, excellent communication skills, very good presentation skills.Experience working with clients and Ability to work under a pressure, ability to manage escalations and to solve them quickly and effectively.

High level of analytical skills and able to manage KPIs and SLAs.Organizational and time management skills ability to manage multiple priorities and delegate when needed.

Analytical and problem-solving skills for customer challenges, project work, and systems / process improvements; ability to utilize KPIs and data to manage daily operations.

Hybrid modality in Bogotá.If your experience and your profile match with this position, apply now!All Accenture decisions will be made without discrimination based on race, religion, color, sex, age, disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

LI-LATAMThis employer is a corporate member ofmyGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,students, inclusive employers & anyone who believes in workplace equality.